217: Building Trust: The Key to Successful Customer Relationships in Trucking
This week on the Oakley Podcast, host Jeremy Kellett chats with Scotty Crisco & Russell Vallance, Operations Managers at Oakley Trucking. During the episode, Scotty and Russell discuss the importance of customer service in the trucking industry. The group digs into the challenges and complexities of maintaining high standards of service, anecdotes about logistical hurdles, the significance of clear communication, and the impact of adhering to protocols. The episode highlights how meticulous planning, teamwork, and proactive problem-solving are crucial for meeting customer expectations and building long-lasting relationships in the trucking business. Don’t miss this great conversation!
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